Refund policy

30-Day Guarantee

At Strano, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return within 30 days of receiving your product.

Returns

To be eligible for a return:

  • Your return request must be made within 30 days of delivery.

  • The item must be unused and in the same condition in which you received it.

  • The item should be returned in its original packaging, where applicable.

  • You must provide your order number or proof of purchase.

To start a return, please contact us using the contact details below with your order number and a description of the reason for your return.

Please do not send an item back before contacting us. We will provide you with the appropriate return instructions.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If your return is approved, your refund will be processed to your original payment method.

Please allow additional time for your bank or payment provider to process and display the refund.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery.

Please include:

  • Your order number

  • A description of the problem

  • Clear photos or videos showing the item and the issue

We will review your request and, where applicable, arrange a replacement or refund.

Return Shipping

Unless the item is defective, damaged, or incorrect, return shipping costs are the responsibility of the customer.

If the return is due to an error on our part or a defective/damaged product, we will provide appropriate instructions for the return.

Non-Returnable Items

Certain products may not be eligible for return due to their nature, including:

  • Personalized or custom-made products

  • Items that have been used or damaged after delivery

  • Products that cannot be returned for hygiene or safety reasons after opening

  • Gift cards, where applicable

Exchanges

If you would like to exchange an item, please contact us within 30 days of receiving your order. Exchanges are subject to product availability.

Late Returns

Return requests made more than 30 days after delivery may not be accepted unless otherwise required by applicable law.

Refund Exceptions

We reserve the right to refuse a refund where a returned product does not meet the eligibility requirements described in this policy.

Nothing in this policy limits any mandatory consumer rights you may have under applicable law.

Contact Us

If you have any questions about our return or refund policy, please contact us:

Strano
Phone: +49 69 829850
Email: hannes.electrohub26@gmail.com
Address: Am Markt 33, 36251 Bad Hersfeld, Germany